Return Policy

Return Policy of NexaFrost
We appreciate your business and aim to ensure your satisfaction with the services provided. Please review our return policy outlined below:
1. Milestone-based Payment Structure: Our services operate on a milestone-based payment structure. Customers make payments for the completion of specific project milestones as agreed upon in the contract.
2. Non-Refundable Payments: Payments made for completed or in-progress milestones are non-refundable. Once a milestone is achieved or nearing completion, the corresponding payment for that milestone is considered earned for the services rendered.
3. Discontinuation Option: Should a customer wish to discontinue the project or engagement for any reason, they reserve the right to cease making further payments. However, any payments made up to the point of discontinuation are non-refundable.
4. Communication of Discontinuation: In the event of discontinuation, the customer is required to communicate their decision promptly to our designated contact person or via the agreed-upon communication channels.
5. Future Engagement: If the customer decides to re-engage or resume the project at a later time, new terms and conditions, including payment structures, may apply.
6. Modification of TermsWe reserve the right to modify or update our return policy at any time. Any changes will be communicated to customers in advance..
7. Dispute Resolution: In case of any dispute regarding the return policy or services provided, both parties agree to seek an amicable resolution through negotiation and, if necessary, mediation.

By engaging our services, you acknowledge and agree to adhere to the terms outlined in this return policy. If you have any questions or require further clarification, please do not hesitate to contact us at hello@nexafrost.com.

Thank you for choosing Nexafrost for your service needs.